Shipping Policy

 

At Sierra Zulu Gear, we are committed to providing reliable and timely shipping services. Below, you will find details on our shipping policies, including processing times, delivery estimates, and costs.

1. Processing Time

1.1. Orders are processed within 1-3 business days (excluding weekends and holidays).

1.2. Orders placed after 2:00 PM (EST) will be processed on the next business day.

1.3. If there are any delays due to high order volume or unforeseen circumstances, we will notify you via email.

2. Shipping Costs

2.1. We offer free standard shipping on all orders over $50 within the United States.

2.2. For orders under $50, standard shipping rates will apply and will be calculated at checkout.

2.3. Expedited and express shipping options are available at an additional cost, which will be displayed at checkout.

3. Delivery Estimates

3.1. Standard shipping: 5-7 business days

3.2. Expedited shipping: 2-4 business days

3.3. Express shipping: 1-2 business days

3.4. Delivery times may vary based on location, carrier delays, or external factors.

4. Shipping Locations

4.1. We currently ship to all 50 U.S. states and U.S. territories.

4.2. At this time, we do not offer international shipping.

5. Order Tracking

5.1. Once your order ships, you will receive a confirmation email with tracking information.

5.2. You can track your order through the carrier's website using the tracking number provided.

6. Lost, Stolen, or Damaged Packages

6.1. Sierra Zulu Gear is not responsible for lost or stolen packages once they have been marked as delivered.

6.2. If your package arrives damaged, please contact us at info@sierrazulugear.com within 7 days of receiving your order.

6.3. For lost packages, please check with the carrier first before reaching out to our support team.

7. Contact Information

If you have any questions regarding our shipping policy, please reach out to us at info@sierrazulugear.com.